POLICY

Policy Products/ Merchandise

For Products and Merchandise Only

Shipping Policy

All products and merchandise will be shipped within 24–48 hours after final payment is received.
Tracking information will be provided once your order has been processed and shipped.

Return, Exchange & Refund Policy

We want you to be happy with your order. Please review the following guidelines:

1. General Returns

Items may be returned only if unused and in their original condition.
Return requests must be submitted within 10 days of delivery.
Customers are responsible for all return shipping costs, unless the return is due to an error on our end.
We reserve the right to refuse returns or exchanges if an item shows signs of use, tampering, or is not returned in its original condition.

2. Personalized / Customized Items

Personalized items are non-refundable and non-returnable, unless the error is on our end.
If an error was made by us, we will issue a full refund or replacement at no cost to you.
In special cases (discussed and agreed upon at the time of purchase), we may offer a 50% refund. This agreement must be clearly noted in writing on the invoice before the order is processed.

3. Exchanges & Damaged Items

If you receive a product that is the wrong size, color, or arrives damaged, you must report it within 10 days of delivery.
Items must be returned before an exchange or replacement is processed.
Customers are responsible for return shipping costs. (In some situations, we may work with you to find the most cost-effective solution.)
Once the returned item is received, a replacement or exchanged item will be shipped within 5–7 business days.
Exchanges are subject to product availability. If the requested item is unavailable, a refund will be issued instead.

4. Refund Method

Approved refunds will be issued to the original form of payment within 5–7 business days after we receive the returned item.
Please note: original shipping charges and payment processing fees are non-refundable.

5. Cancellation Policy

Orders may be canceled any time before shipping for non-customized items.
Personalized/customized items cannot be canceled once production has started, as materials and labor are already invested.
If the order has already been shipped, you must follow the Return, Exchange & Refund Policy listed above.

6. Final Sale Items

The following items are considered Final Sale and cannot be returned or refunded:

All clearance items.
All seasonal markdowns.
All personalized/customized items (unless noted as described above).
All edible items.
Any body products that have been opened.

💡 If you do not want or do not like an item, please do not open it. Returns will only be accepted on unopened items.

7. Customer Responsibility

Please ensure your shipping address is correct at the time of purchase. We are not responsible for delays or lost packages due to incorrect addresses provided by the customer.
Once the package is in the hands of the carrier (USPS, UPS, FedEx, etc.), we are not liable for shipping delays caused by weather, strikes, or carrier issues.
Customers are responsible for carefully reading product descriptions before purchasing.

✨ Note: These policies apply strictly to products and merchandise. Service-related bookings or events follow a separate set of terms and conditions. Below

💎 Appreciation Note

From CEO to customer, we thank you for being part of Prestigious World. Your choice allows us to keep setting the trends while ensuring you with unique products and merchandise.

✨ Thank you for being part of Prestigious World, where trends are set. Go Big! Get Glam! Get Booked! ✨

Policy Spa Service & Spa Party

For Spa Service & Spa Parties Only

Welcome to Prestigious World! We are thrilled to bring the luxury of spa services right to your doorstep. To ensure a fabulous and seamless experience for everyone, please review our policies regarding mobile spa parties and spa service.

1. Service Area & Access

· Our mobile spa service is designed to come directly to you.

· We kindly request access to your water supply for filling and disposing of water used during services.

· Parking: Please notify us in advance if there are special parking requirements (e.g., unloading items first, gated access, limited parking). This allows our team to plan for extra arrival/setup time so your event starts smoothly and on schedule.

2. Setup & Cleanup

· Our team arrives 30–45 minutes before your party to set up. Please ensure easy parking and entry access.

· We handle cleanup of all spa-related materials. The host is responsible for general party space trash or décor.

3. Booking & Deposits

· A 50% deposit is required to secure your booking and will be applied toward your total balance. This locks in your date, time, and preparation for your glamorous event.

· The remaining balance is due 7 days before the event date.

· Deposits are non-refundable, but they may be transferred to a future date with at least 48 hours’ notice.

· Your understanding is appreciated, as we decline other bookings once your spot is reserved.

4. Spa Care Assurance (Refundable Hold)

To protect both you and us, a $50 Spa Care Assurance hold is added to every booking. This is fully refundable within 72 hours after your event, provided:

· All rented items and equipment are returned, and

· No damages or losses occur.

This helps ensure Prestigious World can continue offering top-tier, glamorous experiences without interruption.

5. Spa Party Packages

· Spa parties are designed for fun, glamour, and unforgettable memories.

· Packages are priced for a minimum number of guests(see website for details or contact us directly).

· Additional charges apply for extra guests who join in spa activities.

6. Waivers & Participation

· For everyone’s safety and peace of mind, all participants (or a parent/guardian if under 18) must have a signed waiver before services begin.

· Waivers cover consent, acknowledgement of potential sensitivities, and agreement to spa policies.

· Guests without a completed waiver will not be able to participate: Nonrefundable

7. Liability & Responsibility

· We use standard spa products such as nail polish, acetone remover, soap, and lotion, etc. While we strive to use high-quality, safe products, guests with allergies or sensitivities should notify us in advance.

· Customers are responsible for any damages, breakage, or unreturned items provided by Prestigious World. Replacement costs will be billed directly.

· No refunds are available for lost, damaged, or misused items.

8. Cancellations & Rescheduling

· If you need to cancel or reschedule, please contact us at least 48 hours in advance.

· Deposits may be transferred to a new date with proper notice.

· Cancellations without notice or failure to pay the remaining balance on time may result in loss of deposit.

9. Our Commitment to You

At Prestigious World, we are dedicated to delivering a fun, safe, and luxurious spa experience. We value your trust, and together we create unforgettable memories that leave lasting impressions.

10. Contact Us

For bookings, questions, or special requests:

· Email: prestigiousworl2023@gmail.com

· Phone:202.735.8983

· Website Contact Page: prestigious-world.com/contact-us-1

✨ Note: These policies apply strictly to Spa Service and Spa Parties. Product/ Merchandise related policy follow a separate set of terms and conditions. Above

💎 Appreciation Note

From CEO to customer, we thank you for being part of Prestigious World. Your choice allows us to keep setting the trends while pampering you with unforgettable experiences.

✨ Thank you for being part of Prestigious World, where trends are set. Go Big! Get Glam! Get Booked! ✨

Prestigious World "Policy Page"

Policy Products/ Merchandise

💎 Appreciation Note

Policy Spa Service & Spa Party

💎 Appreciation Note